|
|
|
Complaint Process for Certifications under the Sustainable Forestry Initiative® Program The complaint process is an important component of any legitimate certification program, including the SFI. The complaint process enables individuals or organizations to have their complaint openly investigated. It is a credit to the transparency requirements of the SFI Standard that individuals and organizations can bring forward their concerns under a complaint process. A complaint does not challenge the credibility or the content of the SFI Standard, but rather it challenges the audit findings and the decision to grant the certification, or events that have happened since the last audit, that questions the maintenance of the certification. Accreditation of Certification Bodies The SFI program requires certification bodies to be accredited in order to conduct SFI certifications and issue certificates. Certification body: an independent third party that is accredited by:
Complaint Process
List of Certification Bodies and Contact Information: SFI 2005-2009 and SFI Annex 2 (all CBs below audit both standards) Bureau Veritas Certification (BVC) Teresa Puder Customer Service Representative BVQi (NA), Inc. 515 West Fifth Street Jamestown, NY 14701 Phone: 716.484.9002 ext 107 Fax: 716.487.9004 Other Contacts: Diane Franklin Customer Service Representative Bureau Veritas Certification North America, Inc. 515 West Fifth Street Jamestown, NY 14701 Phone: 716.484.9002 ext 103 Fax: 716.664.7219 Karen Rhodes Program Manager Bureau Veritas Certification North America, Inc. 515 West Fifth Street Jamestown, NY 14701 Phone: 716.484.9002 ext 124 Fax: 716.664.7588 Linda Rugg Customer Service Representative Bureau Veritas Certification North America, Inc. 515 West Fifth Street Jamestown, NY 14701 Phone: 716.484.9002 ext 128 Fax: 716.487.9004 KPMG Performance Registrar, Inc. Chris Ridley-Thomas Vice President 777 Dunsmuir St. PO Box 10426 Pacific Centre, Vancouver, BC Canada, V7Y 1K3 Phone: 604.691.3088 Fax: 604.691.3031 Other Contacts: Barbara Puchala Administration Tel: 604.691.3476 Fax: 604.691.3031 Mr. Michael L Alexander Principal 9th Floor, 777 Dunsmuir Street PO Box 10426, Pacific Centre Vancouver, BC V7Y 1K3 Phone: 604.691.3401 NSF International Strategic Registrations S. Petie Davis Business Unit Manager EH&S Registration Services 789 N. Dixboro Rd Ann Arbor, MI 48105 Phone: 734.827.6810 Fax: 734.827.6801 Other Contacts: Mike Ferrucci Office and Cell: 203.887.9248 PricewaterhouseCoopers LLP Canada: Bruce Eaket 250 Howe Street Suite 700 Vancouver BC Canada, V6C-3S7 Phone: 604.806.7535 Fax: 604.806.7806 US: Don Taylor Director 6 Collins Creek Greenville, SC 29607 Phone: 864.675.9146 Fax: 864.675. 0983 Shawn Ellsworth, MBA, RPF Performance Improvement 250 Howe Street - Suite 700 Vancouver, BC V6C 3S7 Phone: 604.806.7780 ext 4190 Fax: 604.806.7806 QMI Guillaume Gignac Senior Manager 865 Ellingham Street Pointe-Claire, Quebec Canada, H9R-5E8 Phone: 514.428.2438 Fax: 514.694.9697 Gregor Macintosh Product Manager, Forestry 13799 Commerce Parkway Richmond, British Columbia Canada, V6V 2N9 Phone: 250.748.0462 Fax: 250.748.0467 SGS Systems & Services Certification Canada: Louis Stock 3420 boul. St-Joseph Est Montreal, QC Canada, H1X 1W6 Phone: 514.255.2492 or 888.695.4769 Fax: 514.255.4315 US: Christine Cherevko 201 Route 17 North Rutherford, NJ 07070 Phone: 201.508.3000 Other Contacts: Moushumi (Lily) Joshi Technical Support Administrator SGS Systems & Services Certification 6275 Northam Drive, Unit 2 Mississauga, ON L4V 1Y8 Phone: 905.676.8122 ext 1408 Fax: 905.676.9519 Daniel J. Simonds Forestry Coordinator Phone: 207.864.5025 Accreditation Bodies SCC Stefan Janhager Conformity Assessment Branch Standards Council of Canada Suite 200-270 Albert Street Ottawa, Ontario, Canada K1P 6N7 Phone: 613.238-3222 ext 433 Fax: 613.569.7808 ANSI Reinaldo Figueiredo Program Director, Product Certification Accreditation 1819 L Street, NW, 6th Floor Washington, DC 20036 ANAB Scott Richter 600 N. Plankinton Ave. Milwaukee WI 53201-0586 Phone: 414.347.9858 ext 7519 or 1.800.606.5394 ext 7510 Fax: 414.298.2506 Lori Scheid Manager, Accreditation Phone: 414.347.9858 ext 7827 Randy Dougherty Director of Accreditation |
